Lila Clare Jewelry is handmade, and carefully crafted pieces take time!

Jewelry is shipped within the time frame noted on each product page. Look for the line stating, "Timing: Ships in --- business days" on the product page. Some items can be rushed for an additional $20 fee. Contact me to inquire about a rush.

All orders are shipped via United States Postal Service (USPS).

For orders in the United States, orders are shipped USPS Ground Advantage for a flat rate fee. You may upgrade to USPS Priority (2-3 days) or Express (1-2 days) for the price listed at checkout. Purchase of Priority or Priority Express does not change the lead time required to make jewelry before shipment.

I only ship to the United States and Canada. Canada orders are shipped via regular USPS mail without tracking or USPS Priority Mail with tracking.

Important! Lila Clare Jewelry is not responsible for any duties or taxes charged by the country to which order is shipped. Please be advised that additional payment for duties or taxes may be requested upon delivery. It is the buyers responsibility to be aware of any possible duties they will be responsible for.

Returns and exchanges are accepted if Lila Clare Jewelry is notified and the jewelry is mailed back within seven days of receipt in the condition in which it was received. Jewelry must be unworn, in original packaging, and have an approval email from Lila Clare Jewelry. 

Contact Lila Clare Jewelry here. After seven days, exchanges of unworn jewelry will be considered on a case-by-case basis within 30 days and will include a 20% processing fee (20% of the price of the returned jewelry). Worn or custom jewelry may not be returned or exchanged.

Contact Lila Clare Jewelry here to start your return.

Please return the jewelry in a box or a bubble envelope with rigid insert (like a piece of cardboard).

* Do NOT use a regular mailing envelope. * Customers are responsible for damage to or loss of the returned piece. I've literally received empty mailing envelopes where a customer mailed back jewelry and got smashed and fell out. Hence using a bubble envelope or box!

Customers are responsible for the cost of return shipping. Contact Lila Clare Jewelry here.

Each piece is guaranteed from defects in full for one year after purchase. This includes defects from making but does not include damage incurred from wearing or mistreatment of jewelry. In the unlikely event that you have a problem with your piece, simply contact Lila Clare Jewelry here for information regarding repairs. Defects will be repaired or replaced free of charge; substitutions, exchanges or returns are not available. After one year, repairs will be considered on a case-by-case basis.

Lila Clare Jewelry will only repair pieces made by Lila Clare Jewelry. I am happy to provide a quote to repair your piece. Contact Lila Clare Jewelry here.

Yes! In most cases can make individual earrings to match your remaining piece. Exceptions are for very old pieces that I not longer have the components for. Solo earrings cost 50-60% of the pair, depending on the piece. Contact Lila Clare Jewelry here with the name and a picture of your remaining earring.